2. Information we collect about you
Like most websites, GlueOnline uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address but Google do not grant us access to this. We consider Google to be a third party data processor.
Clerk.io is a tool used by online stores to help you easier find the products they offer, they analyse the store product catalogue, order history, and your individual browsing patterns only while you are at the store.
All their services help you see the products that are relevant to you.
3. Contact forms and email links
If you contact us via an email link like this one, none of the data that you supply will be stored by this website. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted (providing both the sending and receiving email systems are using TLS) using SHA-2, 256-bit cryptography.
Should you choose to contact us using the contact form on our Contact us page, your name, email address and contact telephone number will be saved to our database. In addition, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) described above.
4. Credit Card Information
Payments on our site are collected through GDPR compliant Merchant Services PayPal. We DO NOT store your credit card information.
5. Third Party Data Processors
We use a number of third parties to process personal data on our behalf (such as Google and PayPal), and all of them comply with GDPR legislation. Their respective Privacy Policies are listed below.
- In the event that we sell any or all of our business.
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
- Only to businesses owned either fully or partly by GlueOnline
We may update this policy from time to time by publishing a new version on our website, you should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.
8. Your Rights
Access & Correction
You have the right to review or amend any data about you that is stored in our systems, or ask us to erase it. If you believe it may be out of date or incorrect, please send us an e-mail.
You have the right at any time to withdraw your consent to the use of your personal data in the future. To do so, please email us or submit an enquiry via our contact form.
8. Data Breaches
We will report any unlawful data breach of the GlueOnline website’s database or the databases of any of our third party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
9. About cookies
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
Beside cookies, there is other data sent by your browser whenever you visit our site. This additional information may include your computer’s Internal Protocol (“IP”) address which could potentially be used to personally identify you.
You can adjust the settings on your computer to decline any cookies if you wish by activating the reject cookies setting on your computer.
10. Cookies that we use
11. Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links (Be aware blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website):
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome)
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
(e) https://support.apple.com/kb/PH21411 (Safari)
12. Our details
(a) by post, using the postal address.
(b) using our website contact form.
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.